Hotel Management Services
What We Do
As an expert in the Hotel Management, we specialize in the operation of full-service upscale hotel assets, both branded and un-branded.
Our Hotel Management Services Are Always Customized
Access has unparalleled expertise in all aspects of hotel operations. In all segments of our hotel managment service business, we are unique in the industry because we deliver memorable guest experiences based on each individual hotel, resort or loding destination’s qualities. We work closely with our partners to customize the guest experience for each property to the specific market and design. We take advantage of the locations, environment and owner’s objectives to create customized operating standards, resulting in high guest satisfaction and owner profitability.
Direct Sales and Marketing
Access Hotels & Resorts is nationally recognized for our strong sales and marketing organization. Our hotel management services define key market segments, establish individual and team goals, develop and train sales teams, implement key account reward programs, stress the importance of proper communication with initiatives and engage hotel staff with our emphasis on education and philosophy of “Everybody Sells.”
Technology and eCommerce
We fuse internet marketing and eCommerce strategies to maximize your online efforts. Our online brand direction, website development, pay-per-click ads and proactive email campaigns are dynamic to drive success. We initiate and leverage relevant partnerships with high-end web portals as well as clearinghouse sites when needed to drive occupancy. We track results with monthly and real-time reports to show revenue per source, click flow, conversion, source tracking and call volume.
Accounting and Finance
Our accounting systems are both centralized and standardized, managed by the local on-site accounting team with corporate over site or we offer centralized accounting services from our corporate office. Tight expense control is a powerful tool to maximize the bottom line. We provide our team and ownership with daily financial reports for immediate feedback. Typically, we operate a hotel with half the overhead personnel compared with other management companies. We do an internal audit performed on a routine basis to ensure compliance with all accounting and operational procedures and controls to protect your asset. We do customized owner reporting, in addition to a standard monthly financial package, cash flow analysis, annual budget and monthly forecasts.
Our Hotel Management Services also include:
- Project Management
- Branding and Positioning
- Training Programs
- Human Resources
- Food and Beverage
- Multi-Level Customer Relationship Management
- Data Services
- Reputation Management and Social Media Solutions
- Engineering and maintenance over site
- Revenue Management
- Technology Solutions