Hotel Management Services

WHAT WE DO

HOTEL MANAGEMENT SERVICES

As an expert in hotel management, we specialize in the operation of full-service upscale hotel assets, both branded and independent.

Our hotel management services are always customized. In addition to the services listed below, we also handle:

Acquisitions/Dispositions
Renovations
Project Management
Branding and Positioning
Training Programs
Human Resources
Food and Beverage
Multi-Level Customer Relationship Management
Data Services
Reputation Management and Social Media Solutions
Engineering and maintenance over site
Revenue Management
Technology Solutions

OPERATIONS

Access has unparalleled expertise in all aspects of hotel operations. In all segments of our hotel management service business, we are unique in the industry because we deliver memorable guest experiences based on each individual hotel, resort or lodging destination’s qualities. We work closely with our partners to customize the guest experience for each property to the specific market. We take advantage of the location, environment and owner’s objectives to create customized operating standards, resulting in high guest satisfaction and owner profitability.

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HOTEL SALES & MARKETING

Access Hotels & Resorts is nationally recognized for our strong sales and marketing organization. Our hotel management services define key market segments, establish individual and team goals, develop and train sales teams, implement key account reward programs, stress the importance of proper communication with initiatives and engage hotel staff with our emphasis on education and the philosophy of “everyone sells.”

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TECHNOLOGY | ECOMMERCE

We fuse internet marketing and ecommerce strategies to maximize your online efforts. Our online brand direction, website development, pay-per-click ads and proactive email campaigns are dynamic to drive success. We initiate and leverage relevant partnerships with high-end web portals as well as clearinghouse sites when needed to drive occupancy. We track results with monthly and real-time reports to show revenue per source, click flow, conversion, source tracking and call volume.

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ACCOUNTING AND FINANCE

Our accounting systems are both centralized and standardized, managed by the local on-site accounting team with corporate oversight or we offer centralized accounting services from our corporate office. Tight expense control is a powerful tool to maximize the bottom line. We provide our team and ownership with daily financial reports for immediate feedback.  Typically, we operate a hotel with half the overhead personnel compared with other management companies. We do an internal audit performed on a routine basis to ensure compliance with all accounting and operational procedures and controls to protect your asset. We provide customized owner reporting in addition to a standard monthly financial package, cashflow analysis, annual budget and monthly forecasts.

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