Tom Baker brings more than 25 years of hotel sales and operations experience to the Access Hotels and Resorts hotel management team.
Prior to forming Access, Mr. Baker joined The Melrose Hotel Company in 2001 and served in varies leadership roles including Vice President of Marketing, General Manager for both the Westin Great Southern Hotel and the Melrose Hotel in Dallas. During his tenure at the Westin, he successfully raised revenues and quality standards through his active hands-on leadership of the operation. The guest satisfaction index of the hotel increased considerably (Top 10% of Westin Brand Standard) contributing to enhanced profitability and employee moral. During his tenure at the Melrose Dallas, both the hotel and Landmark Restaurant were awarded the AAA Four Diamond award. Tom also served as the Vice President of Marketing for the Melrose Hotel company and utilized his expertise to build corporate brand awareness, drive revenues through pro-active revenue management, ecommerce, direct mail, social media and print media strategies.
Tom’s 25 year career focus has been in sales and marketing and hotel operations. Tom has held various positions throughout the industry including Resident Manager for the Four Star/Four Diamond Enchantment Resort and Spa in Sedona, AZ, Director of Sales for the world-renowned 680-room historic Hotel Del Coronado in San Diego, CA and Director of Sales and Marketing for the Washington Court Hotel on Capitol Hill in Washington, D.C. Mr. Baker holds a Bachelor of Science degree in business administration from Chapman University.